A CEO of a very large business felt frustrated. She was inviting her leadership team to improve her decision-making and getting more than she needed. Specifically, she wanted their help to weigh up acquisition opportunities. Yet when they shared their views, they seemed to expect that she would follow them.
This family business performs an essential service: it repairs accident-damaged cars. Yet the challenges of business planning in this family business are significant. Over the next five years, the speed and scope of change will dwarf that of the previous twenty.