We distilled the issue to one of communication; if she wasn’t getting what she wanted, what in fact had she asked for, as perceived by her team?
She felt she had clearly asked for their input and knew what she was looking for: anything she may have overlooked in coming to a robust decision.
As we looked more forensically at how she had done this, a realisation emerged: that she had not been clear about whether she was giving her team a voice, or a vote.
Suddenly the context looked and felt very different. The root cause of the frustration on both sides seemed clearer.
She wanted a range of voices to check the strength of her own analysis and challenge her reasoning. Her team, however, each cast and justified a vote, and some were upset and even worried about their status on the team when the decision went the other way.
The CEO needed to refine her approach to inviting the input of her team whilst managing their expectations about what she would do with it.
She needed to make clearer that she was giving them a voice, not a vote, and that the final decision would be hers alone.
Their role, which she valued highly irrespective of which way the final decision went, was to strengthen the decision-making process by flagging considerations from their respective perspectives that they each felt she should take into account.
Together we worked on how best she might do this. We practiced it to iron out any wrinkles and amplify her capability to ask for, and get, exactly what she needed; rebuilding motivation in her team as she did so.